Month: September 2019

Situation: The client use gmail on his Outlook. It doesn’t work since yesterday. It repeat for the password with 2-Step Verification .

Troubleshooting: 1. Turn on 2-Step Verification on gmail. Please refer this post:

How to turn on 2-step Verification on Gmail

2. You may need to generate an App Password. Please refer to this post:

How to generate gmail app password

Situation: The client use gmail on his Outlook. It doesn’t work since yesterday. It repeat for the password. He sue he enter the correct password. He can access mail on website.

Troubleshooting: 1. Google prevented a sign-in from a less secure app. You may need to turn on 2-Step Verification on gmail.

How to turn on 2-step Verification on Gmail

2. Sign-in attempt was blocked: Someone just used your password to try to sign in to your account from a non-Google app. Google blocked them, but you should check what happened. Review your account activity to make sure no one else has access. Login gmail website to take action.

3. Login gmail to generate an App Password.

How to generate gmail app password

Situation: The client uses Barracuda Backup to restore FTP folder to different server. They get Error connecting to agent. They upgraded the Barracuda agent, still the same problem.

Troubleshooting: The Barracuda can’t ping the hostname. Using FDNS instead of hostname fixes the problem.

Not necessary. There are simple questions. Study Learning Material provided my Microsoft is enough to pass the exam.

Summary of Microsoft Azure Fundamentals and AZ900 Exam Microsoft Azure How to – Hand-on exercise

It covers Azure cloud concepts, core Azure services, security, privacy, compliance, and trust, as well as Azure Pricing and support. The exam has 4 modules are

Module 1: Cloud Concepts (15-20%)
Module 2: Core Azure Services (30-35%)
Module 3: Security, Privacy, Compliance and Trust (25-30%)
Module 4: Azure Pricing and Support (25-30%)

Summary of Microsoft Azure Fundamentals and AZ900 Exam
Microsoft Azure How to – Hand-on exercise

• If the computer is displaying the Dell logo and does not move past that point, it has probably failed POST.
• If the power indicator lights up and it is amber or orange, this is usually an indicator that it has failed POST.
• If you see any text on a black screen, the computer is currently performing the POST. If the computer stays in that condition and does not move past it, it has probably failed POST.
• If the monitor displayed anything at all during the startup process but is now black, this probably indicates that the computer failed POST.
• If the computer is beeping or if Diagnostic LEDs/Power LEDs are flashing, note down if there is a particular pattern in which it beeps or flashes and the colours seen.
• If the computer is not beeping and the Diagnostic LEDs and caps/num/scroll lock LEDs are not flashing or lit, unplug all connections and remove all media communication devices (e.g. external monitors); reconnect one at a time and check if the computer functions.

Situation: the user can’t boot his computer after windows 10 update. The power led is on but not hard drive led. Also the monitor doesn’t show any Dell logo.

Troubleshooting: 1. Open the computer and reset it, for example, reset jump, reset memory, reset hard rive, reset battery.

2. On the back under power supply, if there is button, press it to reset the power.

3. This is from Dell website: Perform a hard reset 1) Power off your Dell PC. 2) Disconnect the AC adapter or power cord and remove the battery (for Dell laptop PCs). 3) Disconnect all external devices or peripherals like USB drives, printer cables and media cards (SD/xD). 4) Press and hold the power button for 15-20 seconds to drain residual power.5) Connect the AC adapter or power cord and the battery (for Dell laptop PCs). If your Dell PC still does not power on or boot into the operating system, follow the guide below based on the symptoms that you are experiencing on your Dell PC. You can also follow instructions below to run a hardware diagnostic check on your Dell PC.

4.

Situation: The client lost her USB drive. When she can see tit in Disk management with Unknown and Not Initialized.

If she tries to initialize, she gets this message: Data Error (cyclic redundancy check).

Troubleshooting: 1. Try Stellar Data Recovery scan and deep scan, can’t see any files.

2. Try EaseUS Data Recovery, scan and deep scan, can’t see anything.

3. Try MiniTool Power Data Recovery, we can see some RAW files.

Situation: when the client tries to install .NET Framework 3.5/2.0 on his Windows 10 computer, he gets this error:

Windows couldn’t complete the requested changes.

The changes couldn’t be completed. Please reboot your computer and try again.

Error code: 0x800F0954

Troubleshooting:

1. Install .NET Framework (or Optional Features) from Windows 10 ISO or DVD. 1) Mount the Windows 10 ISO image or inset DVD. 2) locate the sources>sxs location, for example E:\sources\sxs. 3) Open an elevated Command Prompt (Administrator) window. 4) Run this command: dism /online /enable-feature /featurename:NetFX3 /Source:E:\sources\sxs /LimitAccess or powershell command:

Add-WindowsCapability -Online -Name NetFx3~~~~ -Source E:\Sources\SxS

2. Bypass WSUS if you have WSUS. Please refer to this article:

How to disable WSUS policy on workstation

Data Recovery Rate

Diagnostic Fee: $50 (waived if it is for personal use or paid for the recovery)

Level One – Data accidentally deleted from a working drive; Data lost because a drive was reformatted; Lost data because of Windows OS update: $199 up to 10 GB (includes Diagnostic Fee: $50.00).

Level Two – Windows OS corruption; Files are damaged; Files deleted and then overwritten after continued hard drive use: $399.99 up to 10 GB (includes Diagnostic Fee: $50.00).

Level Three – Windows severe file system issues; Encrypted files; Light mechanical issues: $599.99 up to 10 GB (includes Diagnostic Fee: $50.00).

Level Four – Serious server issues with file system or software; RAID file system recovery; Failed or damaged hard drive: $1000 up to 100 GB (includes Diagnostic Fee: $50.00).

Additional Fee is $100 per hour after 10 GB/100 GB (Level Four) GB recovery.

Windows OS Recovery Rate

Diagnostic Fee: $50 (waived if it is for personal use or paid for the recovery) Fee: $50 (waived if it is for personal use or paid for the recovery).

Windows Workstation Recovery: $150 (includes Diagnostic Fee: $50.00).

Windows Server Recovery: $250 (includes Diagnostic Fee: $50.00).

Additional Fee is $100 per hour if it is more than 3 hours.