Month: March 2022

Situation: The client has Veeam backup running on a Windows server. They keep receiving this warning: Host is unreachable. Cannot connect to servername Details: Failed to call RPC function ‘EpAgentCollectSystemInfo’: Error code: 0x80041013. Cannot query class instance from enumerator object. [WMI] Failed get next object in collection.

Troubleshooting: We find the client has a Veeam agent backup. However, the VM has been migrated to another host.

Resolution: Remove it from the Physical & Cloud Infrastructure and then uninstall the VM. if that doesn’t fix the problem, you may want to restart all Veeam services.

Situation: when running Relius, you may receive this Error in ProcessManualMode: Component ‘Tab32x30.ocx’ or one of its dependencies not correctly registered: a file is missing or invalid.

Resolution: Unregister and re-register all *.ocx files by running C:\Program Files (x86)\Relius\Admin\REGUNREG.EXE

Situation: When running relius, you may receive this message: Verify your TNSNAMES.ORA is properly configured.

Resolution: Copy tnsnames.ora from a good computer into  C:\Oracle\product\18.3\network\admin directory.

Situation: When running RegSvr32 mamask32.ocx, you may receive this message: The module “msmask32.ocx” may not be compatible with the version of Windows that you are running.

Resolution: Copy mamask32.ocx from a good computer to c:\Windows\Syswow64. Then run this command:

RegSvr32 mamask32.ocx