Barracuda System State – Error during backup initialization

Situation: The client uses Barracuda Backup a VM. It gets this error: System State – Error during backup initialization.

Troubleshooting: 1. vssadmin list writers shows this error:

Writer name: ‘System Writer’

   Writer Id: {e8132975-6f93-4464-a53e-1050253ae220}

   Writer Instance Id: {6a0d330d-1683-4b11-adb6-8e2849bae709}

   State: [8] Failed

   Last error: Inconsistent shadow copy

2. If we disable backing up System State, the backup works.

resolutions: 1. Restart these services: :
Com + Event System
Cyriptograpic service
VSS 
Barracuda Agent
2. If above solution doesn’t fix the problem, you may want to restart the server.
here is the case summary.

Here is a problem backing up the System State “Win32 Services Files” and the system state writer is in s failed state so, that needs to be restarted and you may want to look into the “tsredirect.exe” as that seems to be the cuprit, it may have been installed or uninstalled wrong or the link is bad, not sure.

File List: Path = \\filesvr01\data\temp\ts_redirect\application files\tsredirect_1_0_0_17, Filespec = tsredirect.ex

The system Writer is in a failed state
Writer name: ‘System Writer’

  Writer Id: {e8132975-6f93-4464-a53e-1050253ae220}

  Writer Instance Id: {6a0d330d-1683-4b11-adb6-8e2849bae709}

  State: [8] Failed

  Last error: Inconsistent shadow copy

 You can try restating :
Com + Event System
Cyriptograpic service
VSS 
Barracuda Agent

If this does not work and the writer fails then there is a issue in the registry and the path above.

Can’t send email with this error: The client operation failed

Situation: The user can’t send email on Outlook 2016. The return message is ” The client operation failed”

Troubleshooting: 1. Close the Outlook and restart it.

2. Check the DNS settings.

3. Repair Outlook.

4. In our case, it is installed Windows update. Restart the computer and finishing update fixes the problem.

Can’t access a website with The connection with the server was reset

Situation: The user tries to download a form from BNA bank. She gets this message: The connection with the server was reset.

Troubleshooting: From Paloalto Firewall monitor, we can see the Application is incomplete.

  1. make sure the IP address is nor foreigner IP addresses.
  2. We find the executable file and PE are blocked by Firewall.

Please refer to this post:

How to create policy to allow executable file in Paloalto Firewall

Paloalto Firewall policy blocks downloading a executable file.

Situation: The client has Paloalto Firewall. When they access BNC bank to download a form, they get a error message saying the policy block downloading a executable file.

Resolution: Create a policy to allow download executable file. Please refer to this post:

How to create policy to allow executable file in Paloalto Firewall

Can’t install DVMax client because unable to save file in Windows\downlaod installation

Situation: The Animal Hospital uses DVMax. When upgrading DVMax from v8.5 to 8.7, they can’t install DVMax client because unable to save file in Windows\download installation.

Troubleshooting: In most cases, if you can’t read files or folders, it is permissions issue. There are two resolutions.

  1. Run the installation as admin.
  2. Assign full permission to the user who installs the software.

Upgraded DVMax gets read only message and can’t continue

Situation: The Animal Hospital uses DVMax. When upgrading DVMax from v8.5 to 8.7, they can’t continue with data read only message.

Troubleshooting: We have seen many cases like this one. There are two fixes.

  1. The best way is copy the data before doing upgrade. Now we can copy it back. This is faster way to do.
  2. Restore from the backup. This may take long time. Be patience.

Can’t access FTP server randomly

Situation: The client has FTP for clients to uploading or downloading files. Sometimes some users can’t access it.

Troubleshooting: 1. If the transfer settings is default, change it to Active.

2. If it uses only passive mode, make sure port 1024-65335 open on firewall.

3. If you open ports 1024-65535 for passive mode, make sure FTP server also use the same port rang. In syncplify.me, the default port range are 1-65335.

4. For security reason, you may want to create application for example FTP instead opening port rang.