Month: September 2020

Situation; After a windows update, the client’s windows 10 receives top code: KMODE EXCEPTION NOT HANDLED BSOD.

Troubleshooting: The windows creates C:\Windows\Minidump and we can tell it is installing Windows 10 Version 2004. It seems to us the computer is not compatible with version 2004. Re-installing Windows 10 version 1909 fixes the problem.

Situation: A user reports she has a problem using audio.

Troubleshooting: We find that Windows 10 KB4565351 update may change the audio settings. You may receive “no audio output/input is enabled” error

The resolution is going to Settings> System>Sound to reset input and output.