Situation: the client use Windows backup tp backup their windows 2008 R2 server. It failed with this message: has failed with following error code ‘2155347997’. Please review the event details for a solution, and then rerun the backup operation once the issue is resolved.”
Troubleshooting: We fix this problem by making sure the Volume Shadow Copy is running.
Quoted from online:
Based on my research, you may try the following steps to troubleshoot:
1.Check that the followings are true:
Ø Make sure that the target volume has no shadow copy before the backup starts.
Ø If a system state backup is stored on a source volume, backup settings should be configured for full backups. By default, settings are configuredfor full backups.
Ø Periodically check that no other user or program maintains a shadow copy on the target volume.
Ø Do not keep volume level backups and system state backups in the same location.
Ø The volume used to store the system state backup needs twice the amount of free space as the size of the system state backup until the backupcompletes
2.Try to add the following value in registry:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\wbengine\SystemStateBackup\
Name: AllowSSBToAnyVolume
Data type: DWORD
Value data: 1
If the issue persists, please help collect the following information:
1. Please share us the command line you used to start system state.
2. Run the following command to list VSS writers and providers:
Vssadmin list writers
Vssadmin list providers
Additionally, please refer to the following KB:
Systemstate backup error in Windows Server 2008, in Windows Vista, in Windows 7 and in Windows Server 2008 R2: “Enumeration of the files failed”
http://support.microsoft.com/kb/2182466
By the way, please ensure that the path length of the selected files are no longerthan 260 characters
In our case, it is USB drive issue. After we replace another USB drive, it works.