The outlook account keeps locking

Situation: The user uses Office 365. His account keep locking.

Troubleshooting: Login Azure portal, we find the problem:

Failure reason:  Invalid username or password or Invalid on-premise username or password.

Location

Winchester, Massachusetts, US

IP address

x.x.76.17

Browser

CalendarAgent 930.4

Operating System

MacOs

The user’s iPhone has the calendar sync on that and he doesn’t reset the password on the phone after changing.

Published by

Bob Lin

Bob Lin, Chicagotech-MVP, MCSE & CNE Data recovery, Windows OS Recovery, Networking, and Computer Troubleshooting on http://www.ChicagoTech.net How to Install and Configure Windows, VMware, Virtualization and Cisco on http://www.HowToNetworking.com

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