Remote desktop keeps losing connection

Situation: The client complaints his Laptop at home keep losing the connection to the Office Remote Desktop.

Troubleshooting: 1. Reset Internet mode.

2. Check any windows updates.

If use wifi, please try these:

  1. Try to connect using Ethernet cable instead of Wi-Fi. Does it make any difference?
  2. Try to update Router’s firmware
  3. Try different frequency band – 2.4 or 5 GHz
  4. Try to update Wireless card driver on Laptop.
  5. Try to change Wi-Fi frequency band channel

Published by

Bob Lin

Bob Lin, Chicagotech-MVP, MCSE & CNE Data recovery, Windows OS Recovery, Networking, and Computer Troubleshooting on http://www.ChicagoTech.net How to Install and Configure Windows, VMware, Virtualization and Cisco on http://www.HowToNetworking.com

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