Situation: The client has a problem to login GlobalProtect with this error: device or feature requires globalprotect subscription license.
Resolution 1: Remove the GlobalProtect and reinstall it.
Resolution 2: If it’s from a mobile device like a phone or tablet, we need the licenses, or we can configure a 3rd party VPN agent off the Palo.
Resolution 3: If he uses MacOS 13 (Ventura) or latest version, you may need to upgrade GlobalProect version to 5.2.4 or higher.
Resolution 4: If you nstall GlobalProect from Appel store, it may not work. You must install it from GlobalProtect Portal.
