Situation: The client installs canon MF4800 Printer/Fax/Scan. All work except scan with this error: Problem scanning. something went wrong. please try again.
Resolution 1: It may have a Windows update pending. Install it and restart the Windows.
Resolution 2: Run System File Checker (SFC), follow these steps:
- In the search box on the taskbar, type command prompt, press and hold (or right-click) Command Prompt, then select Run as administrator > Yes.
- At the command prompt, type sfc /scannow (note the space between sfc and the /). Scanning will take a few minutes.
- Do one of the following, depending on the results of the scan:
- If SFC finds corrupted files and replaces them, restart your PC and check if the issue persists.
- If SFC doesn’t find corrupted files or finds corrupted files but can’t replace them, try using the Deployment Image Service and Management Tool (DISM).
Resolution 3: Use the Deployment Image Service and Management Tool (DISM), follow these steps:
- In the search box on the taskbar, type command prompt, press and hold (or right-click) Command Prompt, and then select Run as administrator > Yes.
- At the command prompt, type dism.exe /Online /Cleanup-image /Restorehealth (note the space between dism.exe and / and each switch (/)).
- If DISM finds corrupted files and replaces them, restart your PC and check if the issue persists.
Note: You need to be connected to the Internet to use DISM, and it might take several minutes to finish.
Resolution 3: The process was somewhat different, because I have my printer installed as a wired network printer to facilitate its use across my home network. But I essentially did the same thing: I removed all traces I could find of the drivers, disconnected printer from network, rebooted, plugged printer back into network (I’m not using USB, learning from past mistakes, then reinstalled WIndows 8 drivers from website. They seem to work for both print and scan.
Resolution 4:
