can’t login office.com.

Issue description: can’t login office.com.

Resolution Steps: we were able to reset your MFA by re-registering your MFA and also removed you from the MFA block list in the Azure environment.

Resolution 1: Click on get code a different way.

Resolution 2: Have Microsoft 365 Global administrator resetting MSA. In multi-factor authenticator, check Require selected users to provide contact method again and Delete all existing app password generated by the selected users.

Or go to Azure portal>Home>Company name>Users>Users>User name.

Resolution 3: Unlock a blocked user.

  1. Login Azure portal.
  2. go to Home>Security>Security>Ricky users,
  3. Remove the user from risky users.

Published by

Bob Lin

Bob Lin, Chicagotech-MVP, MCSE & CNE Data recovery, Windows OS Recovery, Networking, and Computer Troubleshooting on http://www.ChicagoTech.net How to Install and Configure Windows, VMware, Virtualization and Cisco on http://www.HowToNetworking.com

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